Refund policy
Please begin your return by visiting our Returns Center
Here at Black Clover we understand that shopping for clothes online can be tricky since you're not able to try the product on. That's why we created a simple and easy return & exchange policy.
Returns/exchanges will be accepted within 30 days of original purchase if items are unwashed, unworn and in new condition with all original components and tags still intact.
All standard exclusions still apply during the holiday period, including Bundles, Live Lucky Club, Mystery Boxes, Gift Cards, Fragrances, Care Kits, and Final Sale Items.
Orders returned without an approved RMA number will NOT be accepted.
Bundles, Live Lucky Club, Mystery Boxes, Gift Cards, Fragrances, Care Kits, and Final Sale Items are not eligible for returns or exchanges.
Free return labels are available for customers residing in the United States within 14 days of receiving their order. If past the 14 days, return shipping will be at the expense of the customer.
For products that are damaged or defective, please notify us within 10 days of receiving the order or the order will not be eligible for replacement.
We are not able to process returns for items purchased outside of the Black Clover online store. We recommend handling the return through the original place of purchase or exchanging the item to the original place of purchase and placing a new order on our website.
All scenarios are handled on a case by case basis, we will always do our best to help our customers. As for a mistake made on our part, we will cover costs to fix it.
REQUIRED PAPERWORK:
All orders must be returned with the following information:
- Full Name,
- Approved RMA Information,
- Items Wanted in Exchange - include size and color
Please keep your tracking number for your exchange/return. It may be needed to reference your return.
RETURN ADDRESS:
Black Clover - Returns/Exchanges
8760 S SANDY PKWY, STE 300,
SANDY, UT 84070
Inventory is not held for your exchanges and can go out of stock before the exchange order is created. We recommend returning the original order as quickly as possible.
Refunds may take 7-10 business days to process once the warehouse has approved the return.
