Recently purchased a white Arizona Represent hat, which was actually a replacement for the same hat I purchased a few weeks prior. Had sprayed the cap with Scotchguard as I have with all my 20 BC hats and the coloring under the front brim bled through and ruined the hat. As a very loyal BC customer they would not issue any amount of credit even a credit for a future purchase. In my opinion that is no way to retain a loyal customer. If that is the company's policy so be it, they have probably lost me as a customer.